Simplifying skincare for problem & sensitive skin
If you are not entirely satisfied with your purchase, we're here to help.
You have 7 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unopened and unused and in the same condition that you received it. Your item must be in the original packaging.
To issue a return, please submit a request for return by email to firstname.lastname@example.org. We will authorize the request and provide you with return instructions.
Once we receive your item, we will inspect it and notify you that we have received your returned item.
We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment) within 14 days.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
X-Factor Hair and Beauty is not responsible for reimbursement of lost packages or damaged products. We reserve the right to deny a refund to products that have been previously used.
Please note, returning an item may invalidate the promotions or discounts applied to the order including but not limited to shipping discounts. For products purchased from a stockist, please consult their store policies.
If you have any questions on how to return your item to us, contact us at email@example.com.