Simplifying skincare for problem & sensitive skin
Upon placement of your order, we will send an order confirmation. This also confirms that we have received your order. If you have not received an order confirmation, please verify that you have completed the payment process.
You will receive an automated confirmation e-mail from us when your order has been shipped that includes the tracking information.
Shipping charges are based upon the weight of your order and the destination of your order.
Orders that are designated for international shipping outside of Australia may be subjected to taxes, customs duties and other fees by the destination country. The recipient is responsible for these fees.
If the purchaser refuses a shipment, they are responsible for any import fees incurred, cost of returning the shipment and the original shipping charges. This amount will be deducted from the merchandise refund.
X-Factor Hair and Beauty is not responsible for return of shipments or reimbursement of lost packages or damaged products.
Australian standard shipping orders are fulfilled through Australia Post with an estimated shipment time of 4-5 business days from dispatch.
Australian express shipping orders are fulfilled through Express Australia Post with an estimated shipment time of 1-2 business days from dispatch.
We make our products fresh for you, to ensure ultimate potency and effectiveness, please allow 1-7 days product processing time for shipments to be dispatched.
International orders are fulfilled through Australia Post International, with an estimated shipment time of 4-5 business days for Express shipping and ranging from 6 to 10+ business days for Standard shipping depending on location.
Please note that shipment time is not guaranteed by X-Factor Hair and Beauty or Australia Post. We are not responsible for any delays that do not result from our error. X-Factor Hair and Beauty is not responsible for an order once Australia Post has marked it as "Delivered”.
To ensure your delivery arrives to the correct destination and on time, please ensure that someone is available to sign and collect the delivery.
All shipments may encounter delays due to high volume or bad weather that extends beyond the expected delivery time frame provided by the carrier. International shipments are subject to customs procedures leaving Australia and arriving in the destination country which may cause further delays. While these delays are uncommon, they are a reality of shipping logistics especially with international shipping.
You may email email@example.com within 5 hours of placing your order during business hours to request a cancellation. Once we have begun to prepare an order, it is not possible to cancel. Refunds for cancellations are applied once we provide confirmation.
Exchanges cannot be made for products that have been opened or used.
You have 7 calendar days to exchange or return an item from the date you received it.
If you are exchanging a product due to our error such as an incorrect product we will cover the return shipping cost. To arrange this, please email firstname.lastname@example.org
If you would like to exchange an unused product for a different item, please contact our customer service for authorisation and return the original product for a full refund minus shipping cost once approval is granted.
We do not cover shipping costs for voluntary exchanges. You do not need to wait for approval before placing any new orders.
Please note returns and exchanges may require up to 10 working days to process.